Effective Date: January 27, 2021
Last Updated: December 15, 2023
Welcome to www.marlboroautorepair.com (the “Website”), operated by Marlboro Auto Repair in Upper Marlboro, Maryland (“Marlboro Auto Repair,” “we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Website, fill out ANY forms (including the vehicle drop-off form), use our services, or otherwise interact with our platform.
By using our Website and submitting your information, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please DO NOT use our services.
1. Definitions
- “User,” “you,” “your,” or “Visitor” means any individual accessing our Website or submitting data via forms at our business locations or partner locations.
- “Service” refers to the Website, including online tools, scheduling, purchasing, form submissions, customer communications and any services received at our business premises.
- “Drop-Off Form” refers to any digital or printed form used to schedule, authorize, or detail service needs for your vehicle.
- “External Provider” or “External Service” refers to any third-party tool we integrate with (e.g., payment processors, analytics providers).
2. Information We Collect
A. Automatically Collected Information (Log Files)
We may collect certain technical data automatically when you visit the Website, such as:
- IP address and browser type
- Internet Service Provider (ISP)
- Date/time stamps and referring/exit pages
- Number of clicks and subpages visited
- Cookies stored by your browser (if enabled)
This data is collected to improve Website performance, administer traffic patterns, and support diagnostic and analytical efforts. It is not linked to any personally identifiable information.
B. Voluntarily Provided Personal Information
We may collect personal information from you when you:
- Fill out the vehicle drop-off form or any other forms we have
- Make a service request or purchase
- Contact us through a form, email, or phone call
- Register for an account or promotional offer
This may include:
- Name, phone number, email address
- Address, vehicle information, and service details
- Payment or billing information (processed via third-party services)
We collect only the information necessary to provide our services and do so lawfully, with your knowledge and consent.
3. Use of Information
We use your information to:
- Fulfill service requests, appointments, or purchases
- Communicate about your scheduled or completed services
- Confirm vehicle drop-offs or repair authorizations
- Process secure payments
- Analyze traffic and usage to improve Website functionality
- Send promotional updates or announcements (if consented)
We may also use your data internally for compliance, auditing, and security purposes.
4. Sharing Your Personal Information
We do not sell, rent, or trade your personal information. We may share it only as follows:
- To service providers who help facilitate services (e.g., PayPal, Google Analytics,
CarFax, Warranty & Insurance Companies, Dealerships, Parts vendors and government agencies) - To comply with legal obligations or enforce our Terms of Use
- In the event of a business transfer (see Section 13)
Third-party services we use may include but are not limited to:
- Paypal Privacy Policy
- Google Analytics Privacy Policy
Each third-party has its own privacy policy. We do not control their collection or use of your information.
5. Cookies and Web Beacons
Our Website uses cookies—small data files stored on your device—to:
- Maintain session continuity
- Remember user preferences
- Analyze Website performance
Types of cookies may include:
- Session cookies
- Security cookies
- Preference cookies
You may disable cookies in your browser settings, but this may affect certain functionalities.
6. Data Retention and Protection
We retain your data only as long as necessary to fulfill your service request, comply with legal obligations, or unless you request its deletion. All data is protected through industry-standard safeguards.
Any stored passwords are hashed using secure encryption methods and cannot be retrieved in plain text.
7. Communications
We may contact you by email or phone or text messages (SMS) to:
- Confirm your drop-off or service request
- Send invoices, updates, or appointment reminders
- Provide service-related notifications or promotions (with your consent)
You can opt out of marketing communications at any time using the “unsubscribe” link in the email.
8. Links to Other Websites
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting your data.
9. Advertisements
Some advertisements may be served by third-party partners using cookies or tracking tools. These services operate under their own privacy policies. We do not share user-level data with advertisers.
10. Children’s Privacy
Our services are intended only for individuals aged 18 or older. We do not knowingly collect information from individuals under 18. If we discover such data has been submitted, it will be promptly deleted.
11. Do Not Track Signals
Our Website does not currently respond to “Do Not Track” browser signals. However, you may control cookies or similar settings manually through your browser.
12. Your Rights Under GDPR (for European Users)
If you are a resident of the European Union or European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR):
- The right to access or correct your data
- The right to request deletion of your data
- The right to object to certain types of data processing
- The right to data portability
We act as a Data Controller for European users. Your data may be transferred outside of the EU, including to the U.S. or Canada. Contact us if you have GDPR-related concerns.
13. Business Transfers
In the event Marlboro Auto Repair is acquired, merged, enters bankruptcy, or sells part of its assets, your personal data may be transferred to the acquiring party. The successor may continue to use your data under this same policy.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Your continued use of our Website or services at our physical business location after changes become effective and constitutes your acceptance of the revised policy.
We recommend reviewing this policy periodically. We do not send individual update notifications to users of our services; please it is your responsibility to check.
15. Contact Us
For questions, requests, or concerns about this Privacy Policy or your data, please contact:
Marlboro Auto Repair
7830 Penn Western CT, Ste A7
Upper Marlboro, MD
Email: accounts@marlboroautorepair.com
Phone: 301-735-7422
16. Consent
By visiting our Website, submitting a drop-off form, release form, appointment form or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.